What We Do

Application Support

We provide an L1, L2 and L3 support service on site or remotely that aligns with the customer’s problem resolution process; we also provide a help desk service. Many of the solutions that we develop are also supported by us. It is critical that as part of the support service, we continuously adjust and document the problem resolution processes so that the next incident can be handled more quickly or be prevented/deflected early in the support chain.  The ideal is to solve the issue before it is reported by the end-user.

 

We provide the following support services:

User Support

  • Problem Resolution
  • Change Requests
  • Contextual Help (How-to)

Application Support

  • Software Release Management
  • Database Maintenance
  • Enhancements
  • Deployments
  • Root Cause Analysis
  • Escalations

Operations Support

  • Capacity Planning
  • Daily Health Checks
  • Deployments
  • Software Configuration
  • Application Maintenance

End User Support

  • Training Manuals
  • Tutorial Material
  • Live Training
  • Online Help
aibadminApplication Support